Change Log¶

Version 3.1.4 (2024-02-16)¶

Fixes¶

Add a workaround for a breaking change introduced in RT5.0.5 which returns undefined pages variable for non-superusers (see #93 #94).

Version 3.1.3 (2023-10-10)¶

Fixes¶

Fix an issue where no e-mail was sent on ticket creation due to suggesting to use Requestors instead of Requestor (https://github.com/python-rt/python-rt/pull/92).

Version 3.1.2 (2023-09-25)¶

Fixes¶

Revert breaking change for python3.8 (collections.abc.AsyncIterator is not subscriptable).

Version 3.1.1 (2023-09-25)¶

Fixes¶

In AsyncRt, instead of returning sequences, return AsyncIterators.

Version 3.1.0 (2023-09-25)¶

Changes¶

Replace requests with httpx for the REST2 part.

Added¶

Add a new AsyncRt class which implements the RT REST2 API in asnyc.
Adapt tests to include thew new async parts of this library.

Version 3.0.7 (2023-07-27)¶

Fixes¶

Fix sorting when using search() method (#90)

Version 3.0.6 (2023-06-21)¶

Fixes¶

Fixed bug in rest1 (#86)

Version 3.0.5 (2023-02-02)¶

Fixes¶

Added support for specifying custom fields on user creation/edit (#82).

Version 3.0.4 (2022-11-08)¶

Fixes¶

Workaround for parsing issues with tickets with only 1 attachment (#80), due to probably an upstream bug.

Version 3.0.3 (2022-06-16)¶

Changes¶

Move package metadata and configuration from setup.cfg to pyproject.toml.

Version 3.0.2 (2022-06-12)¶

Fixes¶

Fix edit_user() response handling in case a user_id name (str) was passed instead of a number.

Version 3.0.1 (2022-05-26)¶

Fixes¶

Make sure to include _hyperlinks in history items
On edit ticket, raise exception if user/queue does not exist

Added¶

Add helper method for deleting tickets
Add tests

Version 3.0.0 (2022-05-17)¶

The following is a major release of the rt library. There is support for the REST API version 1 as well as version 2. Please note that this release contains breaking changes and requires adaptations to existing code, even if you are sticking to version 1 of the API. These changes were necessary in order to properly support both API versions.

Importing¶

Previously doing:

import rt
c = rt.Rt(...)

was enough to import the main class Rt as well as all exception classes. Starting with version 3, only the main exception class RtError is imported when importing the rt module.

In order to continue using the API version 1 you need to explicitly import it from the rest1 submodule:

import rt.rest1
c = rt.rest1.Rt(...)

If you need access to specific exception class, make sure to import the exceptions module:

import rt.exceptions

Everything else is the same as with version 2 of the library.

Warning

The minimum supported version of python has been raised to 3.7.

Exception classes¶

Some exception classes were renamed to follow proper naming scheme (https://peps.python.org/pep-0008/#exception-names):

<3.0.0	>=3.0.0
NotAllowed	NotAllowedError
UnexpectedResponse	UnexpectedResponseError
UnexpectedMessageFormat	UnexpectedMessageFormatError
InvalidUseError	InvalidUseError
BadRequestError	BadRequestError